Creaform headquarters in Lévis, Canada
Creaform has announced that it plans to make a substantial investment in its worldwide customer service centres. The automation and portable 3D measurement solutions provider hopes to elevate its customer experience, with several centres already established and many more in the pipeline.
Key information:
- Creaform has announced its plans to make a “substantial” investment in its customer service centres.
- The automation and portable 3D measurement solutions provider is planning to open eight new centres in Malaysia, Israel, Australia, India, Singapore, New Zealand, Saudi Arabia, and Vietnam.
- Every service centre aims to optimise customer’s experience and journey, through the variety of services each centre offers.
Creaform designed its service centres to optimise its customer's experience and journey, with each centre offering a “comprehensive” selection of services (including software and hardware support, calibration, diagnostics, logistics, and supplies provisioning). Additionally, multilingual services and support are available to ensure customers get the most out of Creaform’s products and solutions. The proximity of centres ensures a faster service and reduced shipping costs.
“At Creaform, we believe that exceptional customer support is non-negotiable”, said David Gagné, Vice-president of Customer Services at Creaform. “Our new centres not only signify our commitment to providing the best possible support but also reflect our ongoing efforts to connect with customers on a more personal level.”
The automation and portable 3D measurement solutions provider hopes its investments will help Creaform on its journey “toward elevating global standards of customer service”. The investments stand as a testament to the company’s principles of innovation, passion, determination, and forward-looking strategy.
Service Centres Creaform has opened this year:
- Korea.
- Thailand.
- Brazil.
- Mexico.
- Taiwan, in collaboration with General Integration Technology C., Ltd.
- Indonesia, in collaboration with PT. Global Digital Form.
- Turkey, in collaboration with MEGA Danışmanlık Temsilcilik Dış Tic. A.Ş.
- The UK, in collaboration with Measurement Solutions Limited.
Service Centres set to open in 2023 or early 2024:
- Malaysia.
- Israel.
- Australia.
- India.
- Singapore.
- New Zealand.
- Saudi Arabia.
- Vietnam.